Return & Refund Policy

At Nakshatra, we strive to ensure that every customer receives jewelry that meets our quality standards and expectations. Each product is carefully inspected before shipping. However, in rare cases where an issue occurs, we offer a limited return and refund policy under specific conditions.

Eligibility for Returns

Returns are accepted only in the following situations:

• The product delivered is damaged during shipping

• The customer receives an incorrect item that does not match the order placed

We do not accept returns for any other reasons, including but not limited to change of mind, dislike of design, or incorrect selection made by the customer while placing the order.

Reporting a Damaged or Incorrect Product

If you receive a product that is damaged or incorrect, you must report the issue within 24 hours of delivery.

To initiate a return request, please email us at:

nakshatraofficial.nk@gmail.com

Your email should include:

• Order number

• Clear photos or videos showing the issue

• A brief description of the problem

Failure to report the issue within 24 hours of delivery may result in the request being declined.

Return Conditions

To qualify for a return, the following conditions must be met:

• The return request must be approved by our team via email.

• The product must be unused and in its original condition.

• The item must be returned in its original packaging, including any tags, boxes, or accessories provided.

• The product must not show signs of wear, tampering, or misuse.

Nakshatra reserves the right to reject return requests if the product does not meet the above conditions.

Return Process

Once your request is reviewed and approved:

1. Our team will provide instructions for the return process.

2. The product must be shipped back to the address provided by our team.

3. After the returned item is received and inspected, we will confirm whether it meets the return eligibility criteria.

Refunds & Replacements

If the return is approved after inspection:

• Customers may receive either a replacement product or a refund, depending on availability and the nature of the issue.

• Refunds will be processed using the original payment method used during purchase.

• Processing time may take 5–7 business days after the returned product has been inspected and approved.

Important Notes

• Returns will not be accepted without a valid reason that meets the conditions stated in this policy.

• Products that are damaged due to improper handling after delivery will not be eligible for return or refund.

• Nakshatra reserves the right to make the final decision regarding return eligibility after inspecting the product.

If you have any questions regarding our Return & Refund Policy, please contact us at:

nakshatraofficial.nk@gmail.com

We appreciate your trust in Nakshatra and are committed to providing you with a smooth and satisfying shopping experience.